Where are you located?

We are located at 60 S. Lexington Ave, White Plains, New York. You can contact us via dzstradviolin@gmail.com or (914) 831-7415. 

 

What's included with the purchase of my instrument?

All of our instruments are sold as outfits. Please refer to the individual listings for specific included accessories.

 

What is your return policy?

All returns must be authorized. To obtain authorization, please call us at (914) 831-7415 or email DZStradm1@gmail.com.

You may return any instrument or bow within 30 days of the delivery date. Each returned item, whether used or lightly used, will undergo a thorough inspection. Please note that accessories are non-refundable, and customers are responsible for return shipping costs. We advise retaining all packing materials in case a return is necessary.

IMPORTANT: All instrument returns must include the original outfit and accessories as received. Failure to return these items will result in a partial refund. Please be aware that all sales on clearance items are final and cannot be returned or exchanged.

What are your shipping costs? Do you ship internationally?

DZStrad.com offers shipping for both domestic and international orders. Shipping costs are calculated at checkout. For specific rates, please email dzstradm1@gmail.com or update your cart. Orders to Alaska and Hawaii may incur higher shipping rates than those within the continental US.

Please note that additional customs taxes and duties may apply upon the arrival of your merchandise. These charges are the responsibility of the customer. For specific inquiries about international orders or express shipping, please email dzstradm1@gmail.com.

For an accurate quote on international shipping costs, you may also visit customs duty calculator.

customsdutyfree.com/duty-calculator

 

How do I set up my cello bridge?

For safety reasons, we ship all of our cellos with the bridge displaced to prevent damage to the cello neck from the tension of the strings. To help you set up your cello bridge, we have created a helpful YouTube video. You can find it here:

www.youtube.com/watch?v=v_ZgOWPXkBw

 

Do you offer lessons?

Yes! D Z Strad's Music School provides a personalized learning environment where students of all ages and skill levels can thrive creatively at their own pace. We offer comprehensive programs in violin, viola, cello, and piano, available in both private and group settings. Our programs are tailored to include various teaching styles and methods to meet the unique needs of each student.

Our passionate teachers are dedicated to helping you achieve your musical goals and making lasting progress, regardless of your age or skill level.

Learn more here.

 

When should I expect my instrument to arrive?

Orders are processed within 2-3 business days of purchase, during which our luthier performs a final inspection before shipping the instrument. All packages require a signature confirmation upon delivery. Shipping within the continental U.S. typically takes 2-5 business days after processing.

For specific inquiries about international orders or express shipping, please email dzstradm1@gmail.com.

 

What do I do if my instrument arrives damaged?

Every violin, viola, and cello that leaves our facility is meticulously set up to specifications by our on-site luthier. To prevent damage, we ship all cellos with their bridges down as an added precaution. We stand by our packing procedures and strive to ensure that all instruments arrive safely. However, once the package leaves our facility, it is beyond our control. The most common issue we encounter, though rare, is the shifting of sound posts during transit.

If you notice any issues with your instrument upon arrival, please notify us within 72 hours of receipt. (Please be aware that reporting damages outside this window may result in repair costs or depreciation charges.) In such cases, please contact us at dzstradm1@gmail.com, and we will work with you to resolve the issue. These matters will be handled on a case-by-case basis at the sole discretion of the D Z Strad staff.

Do you cover Import Duties/Tariff?

Please note that we do not cover any customs duties. If duties are charged by the customs office in the recipient's country, the responsibility for these fees lies with the customer. We apologize for any inconvenience this may cause.

I don’t see one of your products from Amazon on DZStrad.com, do you no longer offer it?

Currently, some of our products are exclusive to Amazon. Please contact dzstradm1@gmail.com and we can answer questions about any of our products.

 

What is your Trade-In policy?

We accept trade-ins exclusively for D Z Strad instruments from the original purchasing customer, accompanied by the original receipt. Trade-ins are eligible only when purchasing a new instrument of higher value. Please note, we do not offer trade-ins for cash or store credit.

Our standard trade-in rate is up to 60% of the original purchase price, exclusive of any applicable discounts. The final trade-in value will be assessed by an on-site luthier and must be approved by management. We strongly recommend calling ahead to make an appointment to ensure a luthier is available when you arrive for a trade-in.

Please be aware that trade-in discounts cannot be combined with any other discounts or promotional offers. D Z Strad reserves the right to refuse trade-ins, with the final decision resting with management.

 

Do you provide appraisals?

No, we do not offer appraisals at this time.

 

Where are your instruments sent from?

All orders are hand selected, packaged and sent from our workshop in White Plains, New York

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Are your instruments covered by any kind of warranty?

Our instruments come with a one-year warranty covering manufacturing and material defects. Bows are covered by a two-month warranty. Any setup adjustments needed must be requested within two weeks of purchase. We recommend routine maintenance on all instruments every six months, although this service is not included in the purchase price.