I don’t see one of your products from Amazon on DZStrad.com, do you no longer offer it?
Currently, some of our products are exclusive to Amazon. Please contact firstname.lastname@example.org and we can answer questions about any of our products.
Do you have a physical location?
No. D Z Strad Violin Shop in White Plains, New York is a separate company from DZStrad.com. They do not process orders made on DZStrad.com or Amazon, and they carry a different product line.
What are your shipping costs? Do you ship internationally?
DZStrad.com offers flat-rate shipping for both domestic and international orders. Please email email@example.com for rates or update your cart.
For specific questions about international orders or express shipping please email firstname.lastname@example.org.
PLEASE NOTE: If ordering from Alaska or Hawaii you must contact email@example.com before ordering because our domestic flat-rate is not accurate for Alaska and Hawaii. We apologize for any inconvenience.
What is your return policy?
You can return a product for up to 30 days from the date you purchased it. You can return the product and get a full refund or exchange the product for another one.
Do you sell other brands?
We sell accessories from many respected brands, but all our instruments and bows are authentic D Z Strad items.
Do you provide appraisals?
No, we do not offer appraisals currently.
Where are your instruments sent from?
All our orders are sent out of New York.