Where are you located?
We are located at 60 S. Lexington Ave, White Plains, New York. You can contact us via email@example.com or (914) 831-7415.
What's included with the purchase of my instrument?
All of our instruments are sold as outfits. Please refer to the individual listings for specific included accessories.
What is your return policy?
All returns must be authorized. Please call the shop at (914) 831-7415 or email DZStradm1@gmail.com to get authorization.
You can return any instrument or bow for up to 30 days from the date it was delivered. We carefully examine every return that has been used or lightly used. Accessories can not be refunded and the customer is responsible for return shipping. Please retain packing materials in case of the event of a return.
PLEASE NOTE: All instrument returns must include the original outfit and accessories with which they were received. Failure to do so will result in only partial refund. All sales are final on clearance items and are not available for return or exchange.
What are your shipping costs? Do you ship internationally?
DZStrad.com offers shipping for both domestic and international orders. Shipping is calculated at checkout. Please email firstname.lastname@example.org for rates or update your cart. If ordering from Alaska or Hawaii rates may be higher than the continental US. Additional customs taxes/duties may be due to your postal carrier upon arrival of your merchandise. All customs taxes/duties are the responsibility of the customer. For specific questions about international orders or express shipping please email email@example.com. For an accurate quote on international shipping costs you may also visit
How do I set up my cello bridge?
As we ship all of our cellos with the bridge displaced for safety reasons due of the risk of the cello neck snapping as due to the amount of tension applied to strings. Here is a link to one of our many useful Youtube videos detailing how easy it is to set up your cello bridge.
Do you offer lessons?
Yes! D Z Strad's Music School offers a personalized learning environment allowing students of all ages and skill levels to flourish creatively at their own pace. Our programs include violin, viola, cello, and piano in both private and group settings. These programs are tailored to include different styles and methods of teaching dependent on the needs of the students. Our teachers are excited to explore your musical goals and make lasting progress regardless of age group or skill level. Learn more here.
When should I expect my instrument to arrive?
Orders are processed within 2-3 business days of purchasing, allowing our luthier to do one final inspection before the instrument is shipped. All packages require a signature confirmation from the recipient upon delivery. Shipping across the continental U.S. takes an average of 2-5 business days after orders are processed.
For specific questions about international orders or express shipping please email firstname.lastname@example.org.
What do I do if my instrument arrives damaged?
Every violin, viola and cello that leaves our facility is fully set up to spec by our on-site luthier. But, we ship all cellos with their bridges down to prevent damage as an extra precaution. We stand by our packing procedures and do our best to make sure all instruments arrive safe to you. Unfortunately, once the package leaves our facility they are out of our control. While rare overall, sound-posts shifting during transit is the most common issue we see with instrument shipping. If anything is not right with your instrument, please let us know within 72 hours of receipt. (If damages are reported outside of that window, repair costs or depreciation may be charged.) If this happens please contact us at email@example.com and we would be happy to work with you on a resolution. These occurrences will be handled on a case-by-case basis at the sole discretion of the DZStrad staff.
Do you cover Import Duties/Tariff?
We do NOT cover any duties, if any duties are charged by the recipient countries customs office, we are not responsible for them. Apologies for any inconvenience that may lead to.
I don’t see one of your products from Amazon on DZStrad.com, do you no longer offer it?
Currently, some of our products are exclusive to Amazon. Please contact firstname.lastname@example.org and we can answer questions about any of our products.
What is your Trade-In policy?
The only trade-ins accepted are DZ Strad products from the the original purchasing customer with original receipt. Trade-ins will only be accepted when a new instrument of higher value is purchased. We do NOT offer trade-ins for cash or store credit.
Our standard trade-in rate is 60% of the original purchase price (including any discounts applicable). The final trade-in price will be determined by an on-site luthier and approved by management. We advise to call ahead before arriving for a trade-in to ensure there is a luthier present and available when you arrive. Trade-In discounts may not be used along with any other discount or promotional prices. DZ Strad reserves the right to refuse trade-ins subject to a final decision by management.
Do you provide appraisals?
No, we do not offer appraisals at this time.
Where are your instruments sent from?
All orders are hand selected, packaged and sent from our workshop in White Plains, New York
Are your instruments covered by any kind of warranty?
Our instruments are covered for manufacturing and material defects for one year. Bows are covered by a two month warranty. Any setup adjustments required must be requested within two weeks of purchase. Routine maintenance on all instruments is advised every 6 months - This is not included in purchase price.